Memory Installation Tips
If you are having trouble installing your recently purchased computer memory, there are several ways to troubleshoot and find a solution. Try some of these tips.
1. Is everything plugged back in how it should be?
When replacing memory, it is important that you have powered off and unplugged your entire computer before opening your case and removing or adding any memory. Make sure that all power cords are replaced and plugged in when you finished - and don't worry, this is a common accident!
2. Are the notches lined up?
Not all memory modules are made the same. Each stick has notches that will match up with the socket it goes in. Make sure that they are lined up correctly, and press down firmly. You should hear the clips snap when it clicks into place. You should not need to touch the clips to install properly.
3. Are your BIOS updated?
Updating your system can help if you are still having issues. Contact your manufacturer or click on one of these links for common brands:
4. Check your cables.
Sometimes it's possible to accidently bump an internal cable when installing memory. A loose hard drive cable can prevent your computer for starting up. All cables should be firmly in their sockets.
5. Still having issues?
Try removing all RAM completely and trying again. Sometimes it just takes a second attempt to make sure they are installed correctly. If you are still having trouble after multiple attempts, try re-installing your old memory. If it works, next try installing the new memory one module at a time to isolate the issue and contact our technical support team for help.